Frequently asked questions

No. You book without a password: you receive a secure link by email or SMS to follow your request. You can activate the customer area whenever you like.

Pick a 2-hour window among those available. A coordinator confirms the appointment and gives you the technician's name.

Yes, from the customer area or the link you received, under the cancellation policy you see before you confirm.

Every service follows one of five price routes: fixed price, diagnostic visit, survey and quote, milestone project or contract. In every case you know the amount before any spend.

No. If you approve the quote, the visit cost is already included in the total, once, and shown as already paid. If you decline, only the visit remains.

Online via payment link or by POS at the end of the job. Payment status is always separate from work status.

A qualified Luca Squad technician or one from an approved partner, to the same standards. You receive their name and time window in advance.

The technician documents it and the coordinator sends you a change request with the price. The extra work stays on hold until you decide: the technician cannot approve it for you.

We tell you right away, with the name of the person responsible and the date of the next update, then we propose new dates. Terms for the new visit are shown beforehand.

Yes. The report lists the work done, materials, photos and test results where applicable. You find it in the customer area along with the invoice and conformity documents.

Use “Report a problem” in the customer area as soon as you notice it. The coordinator who followed the job picks it back up with the full history.

In the customer area, for every job: quotes, receipts, invoices, reports and declarations of conformity.

Yes, with a contract that defines scope, price list, spending limits and periodic invoicing. Details are on the Business and condominiums page.

Yes. Below the agreed limit the job proceeds under the contract; above it the named person's approval is required.

For each property you say who requests, who opens the door, who approves costs and who receives the invoice. Everyone receives only what concerns them.