Layout draft. The final legal text will be supplied and validated by counsel (BR-37). The sample paragraphs only show structure and typography: they have no contractual value.
Policy text
Free cancellation up to [24] hours before; after that, [rule to be defined].
Version 1
The policy you accept when booking is the one shown here, in the version displayed.
1. Cancelling an appointment
[Legal text to be supplied and validated by counsel — BR-37]
Structure example
You can cancel from the customer area or the link you received. The conditions are those of the text above, in the version you accept when booking.
2. No access
[Legal text to be supplied and validated by counsel — BR-37]
Structure example
If the technician cannot access the property, the cancellation terms shown at booking apply.
3. Refunds
[Legal text to be supplied and validated by counsel — BR-37]
Structure example
Refunds require a reason and an authorisation and are completed only after confirmation from the payment provider.