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Maintenance plans

Scheduled maintenance, clear limits, no surprises.

An annual plan for air conditioning and home systems. We schedule the visits, remind you in good time and after each job you receive a report. What is included, what has a limit and what is excluded is written before you start.

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  • Scheduled visits: we propose them, you confirm
  • A report with photos at every visit, in the customer area
  • Parts by quote: you approve before any spend
Technician in a face mask servicing an outdoor air-conditioning unitIllustrative image

Next visit

DEMO

Air-conditioning maintenance

Home Complete · visit 2 of 2

Reminder sent · choose a time window

The plans

Three plans, one written scope

For each plan you find three lists: what is included, which limits apply and what stays excluded. Repairs are never included “flat rate”: if needed, you receive a quote to approve.

Demonstration amounts, 22% VAT included. Final prices and terms to be validated (BRD D3).

Casa Essenziale

For apartments with one or two air conditioners.

€189/yearDEMOVAT included · demonstration amount

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Included

  • 1 air-conditioner service per year, up to 2 indoor units
  • 1 electrical system check (panel, RCDs, sample sockets)
  • System register in the customer area
  • Report with photos after every visit

Limits

  • Units beyond the second: separate quote
  • Visits on regular days and hours
  • One property per plan

Excluded

  • Parts and repairs: separate quote, to be approved
  • No “unlimited repairs”
  • Urgent jobs: terms communicated before departure
  • Wider coverage
Wider coverage

Casa Completa

For homes with several systems, including home automation.

€349/yearDEMOVAT included · demonstration amount

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Included

  • 2 air-conditioning services per year (pre-summer and pre-winter), up to 3 indoor units
  • 1 electrical system check
  • 1 visual plumbing check (leaks, stop valves, drains)
  • 1 home-automation/KNX check, if present
  • System register and reports in the customer area

Limits

  • Units beyond the third: separate quote
  • Plumbing check is visual only: no opening of walls or video inspections
  • KNX check: operation and copy of the configuration; programming changes excluded

Excluded

  • Parts and repairs: separate quote, to be approved
  • No “unlimited repairs”
  • Urgent jobs: terms communicated before departure
Contract

Condominiums and businesses

For building managers, property managers and businesses.

By contractScope, price list and invoicing agreed

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Included

  • Tailored visit calendar for common areas and shared systems
  • System register for each property, with contacts and access
  • Documented reports and periodic invoicing
  • One coordinator as a single point of contact

Limits

  • Per-job spending limit set in the contract; above it, your approval is required
  • Response times defined in the contract

Excluded

  • Parts, repairs and extraordinary works: separate quote
  • No “unlimited repairs”
  • Urgent jobs: terms communicated before departure

Comparison

Every item, side by side

Each row shows whether an item is included, with which limit, or whether it needs a separate quote.

Demonstration amounts, 22% VAT included. Final prices and terms to be validated (BRD D3).

Maintenance plan comparison: included items, limits and conditions
ItemCasa Essenziale€189/year · DEMOCasa Completa€349/year · DEMOCondominiums and businessesBy contract
Included visits
Air-conditioning maintenance1 visit, up to 2 units2 visits, up to 3 unitsAs per contract
Electrical system check1 per year1 per yearCommon areas, as per contract
Visual plumbing checkNot included1 per year, visual onlyCommon risers and networks, as per contract
Home-automation/KNX checkNot included1 per year, if presentAs per contract
Documents and digital services
System register in the customer areaIncludedIncludedIncluded, for each property
Report with photos after every visitIncludedIncludedIncluded
Automatic scheduling and remindersIncludedIncludedIncluded, with contacts per property
Limits and conditions
Parts and repairsSeparate quote, to be approvedSeparate quote, to be approvedWithin the contract spending limit; above it, approval
Additional units or systemsBeyond 2 units: quoteBeyond 3 units: quoteContract update
Urgent jobsNot included; terms communicated beforehandNot included; terms communicated beforehandResponse times defined in the contract
Renewal and cancellationAnnual, notice 30 days before · cancellationAnnual, notice 30 days before · cancellationAs per contract

How the plan works

We take care of it, you decide when

Once active, the plan works by itself: it generates visits, reminds you, documents and reminds you of renewal. Any spend outside the plan always goes through you.

  • Visits generated automatically

    On activation the system creates the visits in the plan and spreads them over the year. We propose time windows: you confirm or choose an alternative.

  • Reminder before every visit

    You receive a notice with date, time window and technician. You can move the visit from the customer area.

  • A report for every visit

    What was checked, with what results and photos, any anomalies and advice. The report stays available in the customer area.

  • System register

    Make, model, position and job history of every appliance: air conditioners, consumer unit, KNX system.

  • Renewal and invoicing

    Annual payment in advance with invoice. We notify you 30 days before renewal, with next year's amount. You can cancel before renewal.

  • Parts and repairs

    If a fault emerges during a visit, the technician documents it and you receive a separate quote. No extra work starts without your approval.

FAQ

Before you choose a plan

For special cases talk to a coordinator.

If the technician finds a fault during the visit, is the repair covered?

No. The plan covers checks and scheduled maintenance. If a fault comes up, the technician documents it in the report and you receive a separate quote to approve. No additional work starts without your approval.

Are parts included in the plan price?

No. Parts and repairs are always quoted, to approve before any spend.

Can I add an air conditioner or a second property?

Units beyond the plan's limit are quoted separately, and each plan covers one property. A coordinator confirms the price before going ahead.

Does the plan include urgent call-outs?

No. For urgent call-outs the conditions (call-out fee and surcharges) are communicated before the technician leaves.

Let's plan your home maintenance together.

Leave your request: a coordinator checks your systems and number of units, and confirms the right plan and the final terms before any payment.

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