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Fix a problem

I am not sure what I need

A clear price before any spend, one accountable company.

Describe what you need: you see the price route, what is included and the terms before you confirm.

Price route:
Diagnostic visit
Tools, notebook and laptop on a desk

Prices

Three routes, three clear ways to pay

Fixed price

To maintain

Scheduled maintenance

Closed price

VAT included · price and scope agreed before you book.

  • See scope and price before you confirm
  • The technician carries out what is included
  • Job report with photos in the customer area
Before
You accept scope and price when you book.
After
Balance on completion, with the job report.
Book maintenance
Diagnostic visitFor this service

To repair

Fault or malfunction

€60.00diagnostic visit

VAT included · then an itemised detailed quote.

  • You pay the visit when booking
  • You receive the quote and decide calmly
  • If you approve, the visit is deducted once from the total
Before
You pay the diagnostic visit when you book.
After
Balance on completion. The visit is deducted once, where applicable.
Book a visit
Survey and quote

To install

New installation

On quote

After an agreed survey. Survey cost: €90.00 VAT included.

  • Survey and measurements on site
  • Written quote with options and timing
  • Testing and documented handover
Before
Agreed survey; any cost is shown beforehand.
After
Balance after testing and handover of the documentation.
Request a quote

What's included

Fault or malfunction

Switch route with the buttons above to compare.

Included

  • Technician call-out and on-site check
  • Finding the cause of the fault
  • Explanation of the results, on site
  • Written quote, item by item

Not included

  • Parts and repairs — always with a quote for you to approve
  • Work on systems that cannot be reached safely

The visit is paid when booking. If you approve the quote it is included in the total once; if you decline, you only pay the visit.

22% VAT included

How it works

From booking to report

  1. 1

    Book and pay the visit

    Choose time slot and address; pay the diagnostic visit online.

    You, in a few minutes

  2. 2

    The technician diagnoses

    On-site check, photos and an explanation of what is wrong.

    Luca Squad technician

  3. 3

    Receive the detailed quote

    Parts, labour and timing, item by item, in the customer area.

    Coordinator

  4. 4

    Approve, ask or decline

    Decide at your own pace. If you decline, you only pay the visit.

    You

  5. 5

    Repair, report and balance

    The work, a report with photos and the balance on completion.

    Technician and coordinator

You can always say no. If you approve the quote, the visit is deducted once from the total. If you decline, you only pay the visit and still receive the diagnosis report.

FAQ

Before you book

Can't find the answer? A coordinator replies.

All FAQs →
How do I know what I will spend?

Every service follows one of five price routes. In every case you know the amount before any spend.

Can I move or cancel?

Yes, from the customer area or the link you received, under the cancellation policy shown before you confirm.

Ready to book?

Book in a few minutes. You see price and terms before you confirm; for everything else you receive a written quote before any spend.

Talk to a coordinator

Prefer to explain by phone? We help you work out whether you need maintenance, a diagnosis or a survey, and set the appointment.

Book a visit